experience + brand designer
carol-anne ryce-paul
DISCLAIMER FOR CHASE CASE STUDIES
Due to prior contractual obligations, all JPMorgan Chase case studies have been recreated and purposefully anonymized to exclude any information pertaining to the company. Carol-Anne could not exit her role with any design work she produced.
Carol-Anne's Time at the Chase Branch Innovation Lab
Carol-Anne was the User Experience Design Lead at JPMorgan Chase's Branch Innovation Lab in Harlem. The Lab team was at the forefront of introducing innovative retail and technology concepts to improve the branch environment for bankers and customers. She led initiatives, working closely with product owners to significantly enhance the banking experience. Carol-Anne expertly managed the Lab's design process, from ideation to research, testing, and iteration, for proofs of concepts, user testing, and design, ensuring a seamless transition to production.
DESIGN PHILOSOPHY
Design should be practical, accessible, inclusive, and empathetic towards the end user. I align myself with ethical practices to assist the most people with the least harm. I immerse myself in the user’s context, needs, and aspirations to design functional and emotionally resonant experiences to achieve this. Collaboration, strategic thinking, and research are my priorities when creating products and services that meet the needs of all users and enhance their experiences.
The video was created with Synthesia Avatar technology
SOME INNOVATION LAB CASE STUDIES
Self Service Video Banking Kiosk using Video Avatars
Baker Training using Conversational Digital Human Avatar technology
RSVP Kiosk Interface Redesign + Branding
Accessibility Customer Research
Conversational AI Concierge Banker
INITIATIVES AND PROJECTS CAROL-ANNE WORKED ON WHILE AT CHASE
Financial Health Advice | Banker Training Using Digital Humans | Self-Service Video Banking Kiosk | Assistive Wearables
Virtual Reality Banker Training | Branch Sustainability Using Augmented Reality | Future of Branch Authentication
Biometric Authentication | Humanizing Branch Technology | Community Branch Customer Check-In + Event RSVP Kiosks Customer Welcome Monitor | Digital Briefcase | Innovation Lab Tour Design Products | Innovation Branding and Newsletter
Carol-Anne firmly believes in making empathy, equity, accessibility, and inclusivity the foundation of her design practice. She designs experiences prioritizing the human experience across formats, channels, and platforms, unifying physical and virtual branch experiences.
The video was created with Synthesia Avatar technology
KEY SKILLS
Research Strategy | Design Thinking Methodologies | Design Leadership | User Experience | User Interface Design
Prototypes | Mockups | Wireframes | UX Research | Visual Design | Conversation Design Mapping | Service Design
Systems Design | Brand Design | Design Systems | Brand Guides | Creative Direction | Graphic Design | Brand Strategy Social Media | Digital Media | Client Relations | Vendor Relations | Team Collaboration | Creative Project Management
Carol-Anne works closely with product owners, strategists, developers, internal and external partners, and vendors to create intuitive, user-friendly experiences. She designs and utilizes sketches, wireframes, videos, mockups, and emerging technology to tell the story of the experience, whether it is a product or a service.
TECHNICAL SKILLS
Adobe Creative Cloud | Adobe InDesign | Adobe Photoshop | Adobe Illustrator | Adobe After Effects | Adobe Premiere Pro Adobe Acrobat Pro | Figma | Video Production | Synthesia Avatars | Soul Machines Digital Humans | Jira | Zoom | Artificial Intelligence + Machine Language Integration | Zoom | Microsoft Office | Google Workspace | Apple Business Suite
TESTIMONIALS
AMEERAH PHILLIPS
Executive Director, Corporate Business Development
JPMorgan Chase & Co
Carol-Anne approaches her work with genuine curiosity, a willingness to learn, and deliberate intentionality to help her teammates achieve whatever the task at hand. Further, her natural creativity and out-of-the-box thinking made her a fantastic fit for innovative work. She is a culture carrier to boot, spreading positive energy and optimism to all those she encounters. Any organization would be lucky to have her as part of their team.
I worked with Carol-Anne for several years and was always incredibly impressed by not only her creative abilities but her passion and curiosity, which drove her to take her design concepts to the next level. Carol-Anne was a massive contributor to the team and helped enable us to share and execute on our vision. She’s also just a joy.
MARY ELIZABETH IMMER, PSM PSPO
Product Owner, Branch Innovation Lab
JPMorgan Chase & Co
Carol-Anne is incredibly creative, and her finished product is always perfection. She is collaborative and inclusive in her work. Carol-Anne is generous with her knowledge and makes time to teach and elevate others.
Accessibility Lead, CPWA, CPACC, WAS
JPMorgan Chase & Co
I collaborated with Carol-Anne on multiple projects and highly recommend her as a fantastic innovator, barrier breaker, researcher, and design lead. Her commitment to the client/customer, problem-solving, curiosity, and drive to find the best solution is invaluable. Carol-Anne's positivity, collaboration, and support in driving everyone to do their best are just a few of her priceless qualities.
Don't hesitate to contact Carol-Anne Ryce-Paul to walk through her experience design work with Chase.
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