MARK 43

User Experience Design Workshop - Security Tech App

 

PROJECT OBJECTIVES

One issue that citizens encounter is gaining access to police reports.

 

Every time police officers respond to a 9-1-1 call, they create reports that serve as documentation of the incident showing the progress on the investigation. To obtain copies of these reports, community members must physically bring a special form and photo ID to the police station.

 

Staff in the police station use this form and photo ID to track who has accessed the report and determine what information that person is entitled to under the law, based on their involvement with the incident. This process is inefficient and can be intimidating for citizens who may fear the police or are experiencing anxiety related to the crime in which they were involved.

 

The design team is responsible for:

• Identify the wants and needs of a crime victim

• Understand how people use crime reports

• Identify who accesses police reports

• Design an app experience based on the user's needs

• Design the interface for the main screens

• Perform user research and tests to determine the usefulness and usability of the designs

 

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USERS

Crime victims, the police, community citizens, insurance companies

 

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CHALLENGE FOR THE WORKSHOP

To reimagine the process for obtaining police reports by optimizing the experience for citizens (primary users) and police department staff (secondary users)

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POTENTIAL FEATURES

• Specific user sign-up and login

• Onboarding touchpoints for victims, police, and insurance

• Police report download

• Customization of the report depending on who needs it

• Utilize the smartphone’s built-in capabilities such as photos and video recording, email, maps, etc.

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EXPECTED WORKSHOP OUTPUT / DELIVERABLES

Wireframe sketches and team presentation

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MY ROLE ON THE THREE UX DESIGNER TEAM

Research, Facilitation, Design, and Team Presentation

 

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HOW MIGHT WE

How might we empower citizens and their communities with easy 24-hour access to a digital crime report using their mobile device?

 

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CHALLENGE/INSIGHTS/GOALS

Initially, the biggest challenges were:

Easily navigating the criminal justice system to obtain information pertinent to the victim, the accused, or the community, and doing so in an efficient, lawful, and speedy manner.

 

1. Victims either are unable to or are frustrated by attempts to get crime reports for insurance purposes 

2. Community organizers are frequently stymied by privacy issues when attempting to gain access to information on crime statistics.

3. The police frequently have a specific way of accessing and determining how, when, and who gets access to crime reports.

4. The accused and their legal representatives find it difficult to obtain completed crime reports in time for legal proceedings.

 

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SUCCESS IS…

The ability to create reports in real time based on audio and visual recordings of interviews, meetings and police work.

 

The ability for these pieces of information to be created and the analysed reports accessed by all the relevant parties involved without privacy issues.